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Anh Chi Phan

Anh Chi Phan

Vietnam National University Hanoi - Hanoi / Vietnam
Business & Management / Decision Science and Operations Management
AD Scientific Index ID: 304073
Đại học Quốc gia Hà Nội
person_outline Anh Chi Phan's MOST POPULAR ARTICLES
1-) The impact of hard and soft quality management on quality and innovation performance: An empirical study International journal of production economics 162, 216-226, 2015
2-) Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies International Journal of Production Economics 133 (2), 518-529, 2011
3-) Service quality and customer satisfaction: A case study of hotel industry in Vietnam Asian Social Science 11 (10), 73-85, 2015
4-) Determinants of customer satisfaction and loyalty in Vietnamese life-insurance setting Sustainability 10 (4), 1151, 2018
5-) Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies International Journal of Business Innovation and Research 10 (2-3), 153-183, 2016