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C David Shepherd

C David Shepherd

Citadel Military College of South California - Charleston / United States
Business & Management / Marketing
AD Scientific Index ID: 895683
The CitadelThe Military College of South Carolina
person_outline C David Shepherd's MOST POPULAR ARTICLES
1-) A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study Journal of retailing 76 (2), 139-173, 2000
2-) A measure of selling skill: Scale development and validation Journal of personal selling & sales management 22 (1), 13-21, 2002
3-) Salesperson empathy and listening: Impact on relationship outcomes Journal of Marketing Theory and Practice 13 (3), 16-31, 2005
4-) Effective interpersonal listening and personal selling Journal of Personal Selling & Sales Management 13 (1), 35-49, 1993
5-) An exploratory study of gender and age matching in the salesperson-prospective customer dyad: Testing similarity-performance predictions Journal of Personal Selling & Sales Management 18 (4), 55-69, 1998