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Ja Shen Chen

Ja Shen Chen

Yuan Ze University - Taoyuan / Taiwan
Business & Management / Entrepreneurship
AD Scientific Index ID: 334443
元智大學
person_outline Ja Shen Chen's MOST POPULAR ARTICLES
1-) Effects of green innovation on environmental and corporate performance: A stakeholder perspective Sustainability 7 (5), 4997-5026, 2015
2-) Service delivery innovation: Antecedents and impact on firm performance Journal of service research 12 (1), 36-55, 2009
3-) Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing International Journal of Retail & Distribution Management 49 (11), 1512-1531, 2021
4-) Co-production and its effects on service innovation Industrial Marketing Management 40 (8), 1331-1346, 2011
5-) Performance effects of IT capability, service process innovation, and the mediating role of customer service Journal of Engineering and Technology Management 29 (1), 71-94, 2012