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Jason Cohen

Jason Cohen

University of the Witwatersrand - Johannesburg / South Africa
Engineering & Technology / Computer Science
AD Scientific Index ID: 99975
Universiteit van die Witwatersrand
person_outline Jason Cohen's MOST POPULAR ARTICLES
1-) Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms Information Processing & Management 59 (3), 102940, 2022
2-) Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention Journal of Retailing and Consumer Services 66, 102900, 2022
3-) Understanding trust and perceived usefulness in the consumer acceptance of an e-service: A longitudinal investigation Behaviour & Information Technology 36 (2), 125-139, 2017
4-) Trust and risk in consumer acceptance of e-services Electronic Commerce Research 17 (2), 255-288, 2017
5-) Knowledge management capabilities and firm performance: A test of universalistic, contingency and complementarity perspectives Expert Systems with Applications 42 (3), 1178-1188, 2015