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Jean Charles William Chebat

Jean Charles William Chebat

HEC Montréal École de Gestion - Montréal / Canada
Business & Management / Marketing
AD Scientific Index ID: 642584
École des hautes études commerciales de Montréal
person_outline Jean Charles William Chebat's MOST POPULAR ARTICLES
1-) Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories Journal of business research 56 (7), 529-539, 2003
2-) How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study Journal of business research 58 (5), 664-673, 2005
3-) The impact of music on consumers' reactions to waiting for services Journal of retailing 73 (1), 87-104, 1997
4-) Mall atmospherics: the interaction effects of the mall environment on shopping behavior Journal of business research 58 (5), 576-583, 2005
5-) The impact of empowerment on customer contact employees’ roles in service organizations Journal of Service research 3 (1), 66-81, 2000