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Lars Grønholdt

Lars Grønholdt

Copenhagen Business School - Frederiksberg / Denmark
Business & Management / Business Administration
AD Scientific Index ID: 1434337
Handelshøjskolen i København
person_outline Lars Grønholdt's MOST POPULAR ARTICLES
1-) The relationship between customer satisfaction and loyalty: cross-industry differences Total quality management 11 (4-6), 509-514, 2000
2-) Customer satisfaction measurement at post Denmark: results of application of the European customer satisfaction index methodology Total Quality Management 11 (7), 1007-1015, 2000
3-) The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark Total quality management 11 (4-6), 544-553, 2000
4-) Measuring the impact of buying behaviour on customer satisfaction Total Quality Management 10 (4-5), 602-614, 1999
5-) Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system The journal of Academic librarianship 29 (3), 140-147, 2003