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Muhammad Hafiz Abd Rashid

Muhammad Hafiz Abd Rashid

Universiti Teknologi MARA - Shah Alam / Malaysia
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AD Scientific Index ID: 6091983
Universiti Teknologi MARA UiTM
person_outline Muhammad Hafiz Abd Rashid's MOST POPULAR ARTICLES
1-) Does Service Recovery Affect Customer Satisfaction? A Study on Co-Created Retail Industry Procedia - Social and Behavioral Sciences 130, 455-460, 2014
2-) Mobile Commerce Applications Service Quality in Enhancing Customer Loyalty Intention: Mediating Role of Customer Satisfaction Journal of Financial Services Marketing, 2022
3-) Moderating Effects of Organizational Culture on the Link between Leadership Competencies and Job Role Performance Australian Journal of Basic and Applied Sciences 7 (10), 270-285, 2013
4-) The Role of Recovery Satisfaction on the Relationship between Service Recovery and Brand Evangelism: A Conceptual Framework International Journal of Innovation, Management and Technology 5 (5), 401-405, 2014
5-) Hierarchical Service Quality Model towards Student Satisfaction International Journal of Innovation, Management and Technology 3 (6), 803-807, 2012