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Robert Mcclelland|Robert James McClelland, Bob McClelland

Robert Mcclelland|Robert James McClelland, Bob McClelland

RMIT University Vietnam - Ho Chi Minh City / Vietnam
Business & Management / Business Administration
AD Scientific Index ID: 4975995
Đại học RMIT Việt Nam
person_outline Robert Mcclelland|Robert James McClelland, Bob McClelland's MOST POPULAR ARTICLES
1-) The development of a conceptual model of student satisfaction with their experience in higher education Quality assurance in education 16 (1), 19-35, 2008
2-) Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context Studies in Higher Education 40 (2), 329-349, 2015
3-) Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment Journal of Retailing and Consumer Services 64, 102803, 2022
4-) The move towards managerialism: Perceptions of staff in “traditional” and “new” UK universities Tertiary Education and Management 16 (2), 99-113, 2010
5-) Service innovation, customer satisfaction and behavioural intentions: a conceptual framework Journal of Hospitality and Tourism Technology 11 (3), 529-542, 2020