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Shaohan Alan Cai

Shaohan Alan Cai

Carleton University - Ottawa / Canada
Others
AD Scientific Index ID: 606044
person_outline Shaohan Alan Cai's MOST POPULAR ARTICLES
1-) Development and validation of an instrument to measure user perceived service quality of information presenting web portals Information & management 42 (4), 575-589, 2005
2-) The key determinants of internet banking service quality: a content analysis International journal of bank marketing 19 (7), 276-291, 2001
3-) Implementing supply chain information integration in China: The role of institutional forces and trust Journal of operations management 28 (3), 257-268, 2010
4-) TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty Journal of operations management 24 (6), 791-812, 2006
5-) Services quality dimensions of Internet retailing: an exploratory analysis Journal of services marketing 17 (7), 685-700, 2003