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Tjkamalanabhan

Tjkamalanabhan

Indian Institute of Technology IIT Madras - Chennai / India
Business & Management / Strategic Management
AD Scientific Index ID: 421710
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person_outline Tjkamalanabhan's MOST POPULAR ARTICLES
1-) Customer perceptions of service quality: A critique Total quality management 12 (1), 111-124, 2001
2-) Measuring service quality in higher education: Development of a hierarchical model (HESQUAL) Quality Assurance in Education 24 (2), 244-258, 2016
3-) Higher education service quality, student satisfaction and loyalty: Validating the HESQUAL scale and testing an improved structural model Quality assurance in education 27 (4), 427-445, 2019
4-) An instrument for measuring total quality management implementation in manufacturing-based business units in India International Journal of Production Research 37 (10), 2201-2215, 1999
5-) Internal corporate communication and its impact on internal branding: Perception of Indian public sector employees Corporate Communications: An International Journal 17 (3), 300-322, 2012