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Tong Yang

Tong Yang

Hong Kong Polytechnic University - Kowloon / Hong Kong
Social Sciences / Tourism & Hospitality
AD Scientific Index ID: 6100059
香港理工大學
person_outline Tong Yang's MOST POPULAR ARTICLES
1-) Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques International Journal of Contemporary Hospitality Management 36 (3), 873-892, 2024
2-) Wisdom of crowds: SWOT analysis based on hybrid text mining methods using online reviews Journal of Business Research 171, 114378, 2024
3-) Service attributes for sustainable rural tourism from online comments: Tourist satisfaction perspective Journal of Destination Marketing & Management 30, 100822, 2023
4-) How to prioritize perceived quality attributes from consumers' perspective? Analysis through social media data Electronic Commerce Research 25, 39-67, 2025
5-) Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews International Journal of Hospitality Management 114, 103556, 2023