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Yogesh Pai P

Yogesh Pai P

Manipal University - Karnataka / India
Business & Management / Strategic Management
AD Scientific Index ID: 405118
मणिपाल यूनिवर्सिटी
person_outline Yogesh Pai P's MOST POPULAR ARTICLES
1-) Dimensions of hospital service quality: A critical review: Perspective of patients from global studies International journal of health care quality assurance 26 (4), 308-340, 2013
2-) Building customer loyalty in retail banking: a serial-mediation approach International Journal of Bank Marketing, 2019
3-) Measuring patient-perceived hospital service quality: a conceptual framework International Journal of Health Care Quality Assurance 29 (3), 300 – 323, 2016
4-) Competency need assessment: a gap analytic approach Industrial and Commercial Training 48 (8), 423-430, 2016
5-) End-user satisfaction of technology-enabled assessment in higher education: A coping theory perspective Education and Information Technologies, 2021