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Zhehao Liang

Zhehao Liang

Huazhong University of Science & Technology - Wuhan / China
Business & Management / Communications and Media Studies
AD Scientific Index ID: 4883020
华中科技大学
person_outline Zhehao Liang's MOST POPULAR ARTICLES
1-) AI-based self-service technology in public service delivery: User experience and influencing factors Government Information Quarterly 38 (4), 101520, 2021
2-) Responsive E-government in China: A way of gaining public support Government Information Quarterly 40 (3), 101809, 2023
3-) The negative effect of service robots’ affective human-likeness on consumer satisfaction in frontline service encounters International Journal of Hospitality Management 115, 103603, 2023
4-) Attracting more meaningful interactions: The impact of question and product types on comments on social media advertisings Journal of Business Research 150, 89-101, 2022
5-) An empirical investigation of users' switching intention to public service robots: From the perspective of PPM framework Government Information Quarterly 41 (2), 101933, 2024